Do I need a full time in house Salesforce Administrator?

Posted on: Aug 24, 2023
Salesforce is a powerful CRM platform that can help businesses of all sizes to manage their customer relationships, track sales pipelines, and automate tasks. However, Salesforce can be complex to implement and manage, which is why many businesses choose to hire a Salesforce administrator.
Thinking man
Do you need a full-time Salesforce administrator? The answer depends on a number of factors, including the size of your organization, your use of Salesforce, and your budget.

Factors to consider

Size of your organization

Say you have a small organization and you only use Salesforce for basic tasks, such as tracking leads and opportunities, you may be able to get away with having a part-time Salesforce administrator or even just an intern who can help you with basic tasks. However, if you have a large organization with 50 users in different roles, departments and levels of security then you definitely need a full-time administrator. An admin in this case, can help you set up hierarchies, restrict data access and share records appropriately. This is an important and key Salesforce offering which many organizations don't fully utilize.

Your Salesforce use case

A full-time Salesforce administrator can help you:
  • Configure and maintain your Salesforce instance.
  • Integrate Salesforce with your 3rd Party Applications
  • Build Apps in your Platform
  • Learn your business processes and automate them
If you have a complex Salesforce implementation which requires any of the above work done, then you will need a Salesforce administrator who has the skills and experience to configure and maintain it.

Your budget

The cost of a full-time Salesforce administrator can vary depending on their experience and skills. You will need to factor in the admins salary, benefits, and training when making your decision. Ultimately, the decision of whether or not to hire a full-time Salesforce administrator is a complex one.
There are many benefits and drawbacks to having a full-time Salesforce administrator, here are some points to consider.

Pros and Cons

Benefits of a full time Admin

  • Expertise: A full-time Salesforce administrator has the expertise to configure and maintain your Salesforce instance, develop and implement Salesforce solutions, and train your users on how to use Salesforce.
  • You get the most value out of Salesforce: Everyone knows Salesforce is pricier compared to other CRMs. An in house Admin helps you get more bang for your buck!
  • Peace of mind: Knowing that your Salesforce instance is being managed by a qualified professional can give you peace of mind.
  • You save money: In the long run, hiring a full-time Salesforce administrator can save you money by preventing costly errors and downtime.

Disadvantages of having an in-house Salesforce administrator

  • Cost: The cost of a full-time Salesforce administrator can be a significant expense.
  • Risk: If your Salesforce administrator leaves your organization, you will need to find a replacement.
If you are considering hiring a full-time Salesforce administrator, we recommend that you talk to a Salesforce consultant who can help you assess your needs and develop a plan. Start the conversation by filling out this form.
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