When an attendee says their QR code never arrived, or they cannot find their confirmation, you can send it to them again yourself. It goes to the email address and phone number already on their record, so there is nothing to type in.
Find the person
Type their first or last name, email or phone number into the search box above the list.
The search covers everyone registered for the event, not just the page you are looking at.
Open their actions
Click the three dots at the end of their row.
On a phone, tap the attendee's row instead. Resend QR / confirmation is in the window that opens.
Choose Resend QR / confirmation
Pick Resend QR / confirmation from the menu.
Choose what to send and how
Tick what to send (QR code, Registration confirmation or both) and how to send it (Email, WhatsApp or both).
- QR code: the attendee's personal QR code, which they show at the entrance to check in.
- Registration confirmation: the confirmation for this event, with the date, time, contact details and a link to cancel their registration. The email version also carries a calendar invite.
The email address and phone number the message will go to are shown under each option, so you can check them before sending. If either is wrong, edit the attendee first, then resend.
An option is greyed out when the attendee has nothing on record for it: Email when they registered without an email address, WhatsApp when they have no phone number.
Send it
Click Send. Nothing goes out until you do.
Send stays greyed out until at least one thing to send and one way to send it are ticked.
Check what happened
A message at the top of the screen tells you exactly what went out.
- Sent by email: the email has been sent.
- WhatsApp queued: the WhatsApp message is on its way.
- Email is turned off for this organizer: your account is set up not to send email to attendees, so no email was sent.
- WhatsApp is not set up to send this message: your WhatsApp number does not have a template for this message yet, so nothing was sent by WhatsApp.
If something is not working
The usual reasons a resend is refused or does not arrive.
- "Already resent a few times": each attendee can be sent at most three resends in ten minutes. Wait a few minutes and try again.
- "This is a test registration": registrations made with a test email address or test phone number never receive messages. Try it on a real attendee.
- The email did not arrive: ask the attendee to check their spam or junk folder, and check the address shown in the resend window is right.
- You cannot see Resend QR / confirmation: the event has ended.
If none of that explains it, get in touch at support@adnab.co and we will look at it with you.