Simple, Transparent Fees
When you enable online payments, fees are split between your attendees and you. Your attendees pay a small Paynow processing fee at checkout. You absorb the IMTT and Adnab service fee from your payout.
Attendee pays the processing fee at checkout. You absorb the service fee from your payout.
EcoCash & OneMoney
Mobile money payments
7% total
2.5% processing + 4.5% service
TicketProcessing feeService feeYou receive
$10.00+$0.25-$0.45$9.55
$25.00+$0.63-$1.13$23.88
$50.00+$1.25-$2.25$47.75
$100.00+$2.50-$4.50$95.50
Visa & Mastercard
Card & web checkout payments
~8% + $0.50
3.5% + $0.50 processing + 4.5% service
TicketProcessing feeService feeYou receive
$10.00+$0.85-$2.20$7.80
$25.00+$1.38-$2.20$22.80
$50.00+$2.25-$2.25$47.75
$100.00+$4.00-$4.50$95.50
Minimum organizer fee of $2.20 applies on low-value card transactions.
Free events? No fees.
Payment fees only apply when you enable online payments on a paid event. Free events and manually recorded payments (cash, bank transfer) are not subject to any transaction fee.
Common Questions
Who pays the fee — me or my attendees?
The fee is split. Your attendees pay a small Paynow processing fee added on top of the ticket price at checkout. You (the organizer) absorb the IMTT and Adnab service fee, which is deducted from your payout. If you'd prefer your attendees to see a flat price, simply set your ticket price to account for the fee. Don't worry — we'll calculate this for you.
Will my attendees see the fee?
Yes. The Paynow processing fee is shown clearly at checkout before they confirm payment, so there are no surprises.
Does this apply to manually recorded payments?
No. If your staff records a cash or bank transfer payment manually in the dashboard, no service fee applies. Fees only apply to payments processed online through Adnab.
Why is the card fee higher than mobile money?
Card payments carry higher underlying processing costs. The difference in our fees reflects those costs — EcoCash and OneMoney are cheaper to process, so the fee is lower.
Can I absorb all fees so my attendees pay the exact ticket price?
Yes. Use the "I'll absorb all fees" toggle above to see what your payout looks like when you cover everything — including the Paynow processing fee. Your attendees will pay exactly the ticket price you set.
Have more questions about payment fees? Contact us